Refund Policy

This Refund Policy governs all financial transactions conducted on the DataAIM platform, accessible at dataaim.com.ng, operated by DataAIM (hereinafter "DataAIM", "we", "us", or "our"), located in Abuja, Federal Capital Territory, Nigeria.

This policy is enacted in compliance with the Central Bank of Nigeria (CBN) Consumer Protection Framework, the Nigeria Data Protection Regulation (NDPR) 2019, the Federal Competition and Consumer Protection Act (FCCPA) 2018, and applicable CBN circulars on electronic payment systems.

This policy applies to all VTU (Virtual Top-Up) services provided on DataAIM, including:

3.1 Automatic Refund Policy

When a transaction fails after your wallet has been debited, DataAIM's system is designed to automatically reverse the debit to your wallet within minutes. Our platform monitors all transactions in real-time.

3.2 What Qualifies as a Failed Transaction

• Airtime or data not received by the beneficiary phone number within 15 minutes of transaction
• Electricity token not generated after payment
• Cable TV subscription not activated within 30 minutes
• Wallet debited but order marked as "Failed" in transaction history
• Network/API timeout causing transaction to remain in "Pending" status beyond 2 hours

3.3 Refund Process for Failed Transactions

4.1 Successful Wallet Funding

Once funds have been successfully credited to your DataAIM wallet, the transaction is final and non-reversible to your bank account, except in cases of clear technical errors or fraud, as outlined below.

4.2 Duplicate or Erroneous Funding

If your wallet was credited more than once due to a system error, or was funded with an incorrect amount due to a DataAIM technical fault, you are entitled to a refund of the excess amount. The refund will be processed within 3–5 business days to your original payment method.

4.3 Failed Funding (Debited but Wallet Not Credited)

If your bank account was debited by Paystack, Monnify, or bank transfer, but your DataAIM wallet was not credited, please:

1. Wait 30 minutes for automatic reconciliation
2. Check your transaction history in your DataAIM dashboard
3. Contact support at support@dataaim.com.ng with your payment reference number
4. We will verify with the payment provider and credit your wallet within 24–48 hours

4.4 Virtual Account (Bank Transfer) Specific Terms

For payments made via dedicated virtual accounts (Monnify/Paystack bank transfer):

• A processing fee of ₦50 applies per transfer — this fee is non-refundable
• Transfers reflect within 2–10 minutes on business days
• Transfers made outside banking hours (after 10:00 PM) may take until the next business day
• Minimum transfer amount is ₦100. Transfers below this amount will not be credited

The following transactions are strictly non-refundable once successfully processed:

• ✅ Airtime successfully delivered to beneficiary phone number
• ✅ Data bundle successfully activated on beneficiary SIM
• ✅ Electricity token (prepaid) successfully generated and delivered
• ✅ Cable TV subscription successfully renewed/activated
• ✅ Exam PIN (WAEC, NECO, JAMB) successfully generated
• ✅ NIN/BVN slip successfully generated
• ✅ Transactions carried out with wrong phone number provided by customer
• ✅ Transactions where customer changed their mind after successful delivery

6.1 How to Raise a Dispute

If you believe a refund is owed to you and the automatic refund has not occurred, follow these steps:

1. Step 1: Log into your DataAIM dashboard and note the transaction reference number
2. Step 2: Send an email to support@dataaim.com.ng with subject: "Refund Request – [Your Transaction Reference]"
3. Step 3: Include your registered email, phone number, transaction amount, and date
4. Step 4: Our team will acknowledge within 4 business hours

6.2 Dispute Resolution Timeline

6.3 CBN Escalation

In compliance with CBN Consumer Protection Framework, if your dispute remains unresolved after 7 business days, you have the right to escalate to:

DataAIM maintains a strict zero-tolerance policy for fraudulent refund requests, chargeback abuse, and account manipulation.

• Accounts found submitting fraudulent dispute claims will be permanently suspended
• DataAIM reserves the right to recover funds fraudulently obtained through wallet manipulation
• All transactions are logged with IP addresses and timestamps for audit purposes
• Suspected fraud will be reported to the EFCC and relevant law enforcement agencies
• Chargebacks initiated through your bank without first contacting DataAIM support will result in immediate account suspension

In processing your refund requests, DataAIM may collect, use, and retain certain personal data in compliance with the Nigeria Data Protection Regulation (NDPR) 2019 and its Implementation Framework.

• Refund-related data (name, email, phone, transaction reference) is retained for a minimum of 5 years for regulatory compliance
• This data is processed solely for the purpose of resolving your refund request and meeting regulatory obligations
• Your data will not be shared with third parties except payment providers and regulatory bodies where legally required
• You have the right to access your personal data held by DataAIM by contacting support@dataaim.com.ng

DataAIM reserves the right to modify this Refund Policy at any time. Changes will be communicated via:

• Email notification to your registered email address
• A prominent notice on the DataAIM website and dashboard
• Updated "Last Modified" date at the top of this page

Continued use of DataAIM services after policy changes constitutes acceptance of the revised policy. We encourage you to review this page periodically.